FAQ

Questions? We've got answers.

Everything you need to know about finding a therapist with MyWellbeing, what it costs, and what to expect.

Getting matched

How much does MyWellbeing cost?+

Matching is free. Tell us what you're looking for and we'll recommend 3–6 therapists or coaches who fit your needs.

If a fit doesn't feel right for any reason, we'll keep helping until you find someone you feel safe with.

How do you match me with the right therapist?+

We look at what matters most for a good fit:

  • Logistics: fee, insurance, location, and availability
  • Approach: for example, practical and goal-focused, or more reflective and insight-focused
  • Personality: like warmth, directness, and energy
  • Expertise: experience with what you're going through and who you are

Then we send a short list of recommendations, so you're not stuck scrolling through hundreds of profiles.

Should I see a therapist or a coach?+

Therapists are licensed to treat mental health conditions. Coaches focus on goals, growth, and accountability. Not sure which is right for you? Take this quiz.

Cost & insurance

Can I use my insurance?+

In New York, yes. Our in-house team, Dedicated by MyWellbeing, is in-network with Aetna, Blue Cross Blue Shield, Cigna, MVP, and United. Co-pays average $20–$30 per session.

Meet our New York therapists, or email dedicated@mywellbeing.com and a real person will help check your coverage.

Outside New York, many therapists in our network are out-of-network, but you may still be reimbursed (see below).

How much does therapy cost without insurance?+

It depends on the therapist and where you live. Most therapists in our network charge about $100–$300 per session. With our Dedicated team in New York, self-pay sessions are $100–$200.

Want help finding something in your budget? Email match@mywellbeing.com.

How do out-of-network benefits work?+

If your plan has out-of-network benefits (common with PPO plans), your insurance may pay you back for part of each session, often 50–100% after your deductible. For example, on a $175 session you might end up paying $35–$87.

To find out, call the number on your insurance card and ask:

  • What is my out-of-network reimbursement rate for outpatient mental health?
  • What is my deductible, and how much have I met so far?

Tools like Reimbursify can handle the paperwork for you. Learn more about out-of-network benefits.

Are there lower-cost options?+

Yes. Some therapists in our network offer sliding-scale fees. Community clinics and training institutes can be as low as $35 per session, and many take insurance. See low-cost resources.

Location & virtual care

Where are your therapists and coaches?+

We work with licensed therapists across the US. One rule to know: your therapist must be licensed in the state where you live, wherever they're based.

Coaches and some holistic providers can work with you from anywhere, nationally or internationally.

Can I do therapy online?+

Yes. Many of our providers offer video sessions, and some also see clients in person. You can choose what works for you with your therapist.

Your first sessions

What happens in the first session?+

Your therapist or coach will get to know you: what brought you in, a bit about your past and present, and what you'd like to work on.

It's a great time to share what has or hasn't worked for you before, and any worries you have about starting. Most of all, trust yourself. This is a space to be honest.

How do I know if it's a good fit?+

Feeling safe can take a little time to build. After your first few sessions, ask yourself:

  • Do I feel safe sharing what's on my mind?
  • Do I feel listened to and understood?
  • Am I curious to keep exploring?
  • Do I want to see this person again next week?

If the answer is no, that's okay. Let us know and we'll help you find someone else.

Specialties

Our providers work with a wide range of concerns. Here are some of the most common:

Anxiety
Depression
Trauma
Burnout
Relationships & dating
Couples work
Grief & loss
Life transitions
Career stress
Self-esteem
Family & parenting
Postpartum
OCD
Panic
Substance use
Body image & food
LGBTQIA+ identity
Race-related stress
Loneliness
Insomnia

Looking for something specific? Browse our therapy dictionary or just tell us when you get matched.

Ready to find your fit?

Tell us what you're looking for. It's free and takes a few minutes.

Get matched for free

Still have questions?

Questions about your matches: match@mywellbeing.com

Insurance help in New York: dedicated@mywellbeing.com

In crisis? Call or text 988, or call 911. More crisis resources.

Not sure where to start?

Fast, easy and personalized.

Tell us what you're looking for, for yourself or a loved one, and we'll recommend 3–6 therapists or coaches who fit your needs.

Get matched for free →

Matching is free. Your recommendations arrive right away.